Jira Service Management

{"xsrfToken":"e240e0d001e4d8c23b4c5da53f1689c37fc53c38_lout","branding":{"id":"10","key":"win","name":"WinCan (UK) Service & Support","portalBaseUrl":"/servicedesk/customer/portal/10","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/10/11","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#cf482d","headerLinkHoverBGColor":"#cf482d","headerBadgeColor":"#cf482d"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/161152b4-2616-48d8-83ce-e5e9aa8ac55b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYWYzYjZmNC1iODFiLTRkNDAtOGMwOC1mYjUwMTMzZTMwOTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE2MTE1MmI0LTI2MTYtNDhkOC04M2NlLWU1ZTlhYThhYzU1YiI6WyJyZWFkIl19LCJleHAiOjE3MzQ3ODM1NDQsIm5iZiI6MTczNDc4Mjk0NH0.-VCaSG4FB5IPkwevVQn-73FjypicMGQ1QKl4H36URO0&client=1af3b6f4-b81b-4d40-8c08-fb50133e3097&mode=fit","logoId":"161152b4-2616-48d8-83ce-e5e9aa8ac55b","isLogoAvailable":true,"helpCenterTitle":"Welcome to the WinCan Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"helpCenterTitle":"Tervetuloa Tukikeskus","sharedPortalName":"Tukikeskus","localeDisplayName":"Finnish (Finland)"},"hu-HU":{"helpCenterTitle":"Üdvözöljük a(z) Súgóközpont oldalon","sharedPortalName":"Súgóközpont","localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"helpCenterTitle":"Willkommen beim WinCan Hilfe-Portal","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the WinCan Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"pt-BR":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"helpCenterTitle":"Vitajte v Centrum pomoci","sharedPortalName":"Centrum pomoci","localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"no-NO":{"helpCenterTitle":"Velkommen til Kundesenter","sharedPortalName":"Kundesenter","localeDisplayName":"Norwegian (Norway)"},"it-IT":{"helpCenterTitle":"Benvenuto nel Centro assistenza","sharedPortalName":"Centro assistenza","localeDisplayName":"Italian (Italy)"},"ru-RU":{"helpCenterTitle":"Добро пожаловать на Центр поддержки","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"pl-PL":{"helpCenterTitle":"Witaj w/na Portal Klienta","sharedPortalName":"Portal Klienta","localeDisplayName":"Polish (Poland)"},"nl-NL":{"helpCenterTitle":"Welkom bij het Helpdesk","sharedPortalName":"Helpdesk","localeDisplayName":"Dutch (Netherlands)"},"pt-PT":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Portugal)"},"ro-RO":{"helpCenterTitle":"Bine ați venit în Centru Asistență","sharedPortalName":"Centru Asistență","localeDisplayName":"Romanian (Romania)"},"sv-SE":{"helpCenterTitle":"Välkommen till Hjälpcentral","sharedPortalName":"Hjälpcentral","localeDisplayName":"Swedish (Sweden)"},"da-DK":{"helpCenterTitle":"Velkommen til Hjælp","sharedPortalName":"Hjælp","localeDisplayName":"Danish (Denmark)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"ja-JP":{"helpCenterTitle":"ヘルプセンターへようこそ","sharedPortalName":"ヘルプセンター","localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#a1aab4","helpCenterTitleColor":"#eb5438","bannerMediaApiUrl":"https://api.media.atlassian.com/file/192b2b50-18a5-4405-8ced-a87f3618bc8b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYWYzYjZmNC1iODFiLTRkNDAtOGMwOC1mYjUwMTMzZTMwOTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE5MmIyYjUwLTE4YTUtNDQwNS04Y2VkLWE4N2YzNjE4YmM4YiI6WyJyZWFkIl19LCJleHAiOjE3MzQ3ODM1NDQsIm5iZiI6MTczNDc4Mjk0NH0.sluVGnERQsnQ1Hk1ETzvSqtzmuBezGt7XJBsbwH9oWY&client=1af3b6f4-b81b-4d40-8c08-fb50133e3097&height=300&mode=fit","bannerMediaApiFileId":"192b2b50-18a5-4405-8ced-a87f3618bc8b","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"10","key":"win","projectId":12309,"serviceDeskId":10,"name":"WinCan (UK) Service & Support","description":"Welcome! You can raise a WinCan (UK) Service & Support request from the options provided. Please give us as much information as possible to help us fix your issue. The more information we have the quicker the response. Attach any files using the attachment box, for example screenshots of the error or the problem database files.","portalBaseUrl":"/servicedesk/customer/portal/10","onlyPortal":false,"reqTypes":[{"id":"120","name":"Support","descriptionHtml":"PLEASE FILL ABOVE FIELDS MARKED IN GREEN AS A MINIMUM","callToAction":"Support","introHtml":"Get assistance for general WinCan problems and questions. If you require us to login remotely and you use Teamviewer enter your Teamviewer ID / Password. ie 858589894895 / 4jfh34","icon":13000,"iconUrl":"https://cdlabdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13000","groups":[35],"key":""},{"id":"136","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Having trouble with a WinCan product?","icon":13010,"iconUrl":"https://cdlabdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13010","groups":[],"key":""},{"id":"137","name":"Request a new feature","descriptionHtml":"","callToAction":"Request a new feature","introHtml":"Request a new feature for any WinCan product.","icon":13032,"iconUrl":"https://cdlabdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13032","groups":[],"key":""},{"id":"157","name":"Sales","descriptionHtml":"","callToAction":"Sales","introHtml":"Sales enquiries.","icon":13018,"iconUrl":"https://cdlabdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13018","groups":[],"key":""}],"reqGroups":[{"id":35,"name":"Common Requests"}],"orderMapping":{"35":[120]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"31d05a51-90d8-3fce-827f-9f2248a3c027","appLinkName":"System Confluence","appLinkUrl":"https://cdlabdev.atlassian.net/wiki","spaceKey":"FAQ","spaceName":"Service & Support","spaceUrl":"https://cdlabdev.atlassian.net/wiki/spaces/FAQ","isServer":false},"labels":[],"projectKey":"WUK","serviceDeskId":10,"kbLinkDomainURLs":["https://cdlabdev.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":10,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WUK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYWYzYjZmNC1iODFiLTRkNDAtOGMwOC1mYjUwMTMzZTMwOTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjMwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ3ODQxNDQsIm5iZiI6MTczNDc4Mjk0NH0.0Kz9t3WKap9gEBBjPFQFAP2o3bKLZfeQCp5z6rlWbrY","targetCollection":"upload-project-12309","endpointUrl":"https://api.media.atlassian.com","clientId":"1af3b6f4-b81b-4d40-8c08-fb50133e3097","tokenDurationInMins":20}},"reqCreate":{"id":120,"projectId":12309,"form":{"name":"Support","descriptionHtml":"PLEASE FILL ABOVE FIELDS MARKED IN GREEN AS A MINIMUM","callToAction":"Support","intro":"Get assistance for general WinCan problems and questions. \nIf you require us to login remotely and you use Teamviewer enter your Teamviewer ID / Password. ie 858589894895 / 4jfh34","instructions":"PLEASE FILL ABOVE FIELDS MARKED IN GREEN AS A MINIMUM","icon":13000,"iconUrl":"https://cdlabdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13000","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Title","description":"{color:#14892c}Ticket title{color}{color:#d04437}*{color}","descriptionHtml":"Ticket title*","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["4"],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":false,"children":[]},{"value":"4","label":"Low","selected":true,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11500","fieldConfigId":"13100","label":"WinCan Version Number","description":"Your WinCan version number","descriptionHtml":"Your WinCan version number","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_11830","fieldConfigId":"13646","label":"Conditions of Satisfaction","description":"How it should work","descriptionHtml":"How it should work","required":false,"displayed":false,"presetValues":["0"],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11815","fieldConfigId":"13626","label":"WinCan Licence Number","description":"Your WinCan dongle number","descriptionHtml":"Your WinCan dongle number","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_11829","fieldConfigId":"13645","label":"Steps to Reproduce","description":"How we can reproduce this issue","descriptionHtml":"How we can reproduce this issue","required":false,"displayed":false,"presetValues":["o"],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11816","fieldConfigId":"13627","label":"Telephone Number","description":"{color:#14892c}Your best contact telephone number{color}{color:#d04437}*{color}","descriptionHtml":"Your best contact telephone number*","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_11827","fieldConfigId":"13643","label":"Implication","description":"An indication of the commercial impact of this issue","descriptionHtml":"An indication of the commercial impact of this issue","required":false,"displayed":false,"presetValues":["Portal"],"rendererType":"jira-text-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11700","fieldConfigId":"13500","label":"Customer","description":"{color:#14892c}Your company name{color}{color:#d04437}*{color}","descriptionHtml":"Your company name*","required":false,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Component(s)","description":"The WinCan components that are affected by this","descriptionHtml":"The WinCan components that are affected by this","required":false,"displayed":false,"presetValues":["11515"],"values":[{"value":"11509","label":"CleverScan","selected":false,"children":[]},{"value":"11640","label":"MiniCam App","selected":false,"children":[]},{"value":"11565","label":"OSD","selected":false,"children":[]},{"value":"11512","label":"Other","selected":false,"children":[]},{"value":"11620","label":"Project Management","selected":false,"children":[]},{"value":"11624","label":"QV360/MobileApp","selected":false,"children":[]},{"value":"11634","label":"Sewerlink App","selected":false,"children":[]},{"value":"11643","label":"VisionReport","selected":false,"children":[]},{"value":"11631","label":"VisionReport App","selected":false,"children":[]},{"value":"11508","label":"WinCan 3D","selected":false,"children":[]},{"value":"11628","label":"WinCan AI/KI","selected":false,"children":[]},{"value":"11626","label":"WinCan Enterprise","selected":false,"children":[]},{"value":"11672","label":"WinCan Information Service WIS","selected":false,"children":[]},{"value":"11510","label":"WinCan LaserScan","selected":false,"children":[]},{"value":"11511","label":"WinCan Map","selected":false,"children":[]},{"value":"11513","label":"WinCan ProTouch","selected":false,"children":[]},{"value":"11514","label":"WinCan ScanExplorer","selected":false,"children":[]},{"value":"11537","label":"WinCan V7","selected":false,"children":[]},{"value":"11536","label":"WinCan V8","selected":false,"children":[]},{"value":"11515","label":"WinCan VX","selected":false,"children":[]},{"value":"11538","label":"WinCan Web","selected":false,"children":[]},{"value":"11637","label":"iPEK China App","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11818","fieldConfigId":"13629","label":"Contact Name","description":"{color:#14892c}Your name{color}{color:#d04437}*{color}","descriptionHtml":"Your name*","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"environment","fieldId":"environment","fieldConfigId":"","label":"Environment","description":"Operating system and hardware details","descriptionHtml":"Operating system and hardware details","required":false,"displayed":false,"presetValues":["0"],"rendererType":"jira-text-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Please add any relevent attachments.","descriptionHtml":"Please add any relevent attachments.","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11817","fieldConfigId":"13628","label":"Email","description":"Your email address","descriptionHtml":"Your email address","required":false,"displayed":false,"presetValues":["0"]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"{color:#14892c}Description of the issue{color}{color:#d04437}*{color}","descriptionHtml":"Description of the issue*","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11823","fieldConfigId":"13635","label":"TeamViewer ID and Password","description":"Your TeamViewer ID and password","descriptionHtml":"Your TeamViewer ID and password","required":false,"displayed":false,"presetValues":["0"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/10/create/120","requestValidateBaseUrl":"/servicedesk/customer/portal/10/validate/120","calendarParams":{"firstDay":0,"date":"2024-12-21T13:09:04+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"31d05a51-90d8-3fce-827f-9f2248a3c027","appLinkName":"System Confluence","appLinkUrl":"https://cdlabdev.atlassian.net/wiki","spaceKey":"FAQ","spaceName":"Service & Support","spaceUrl":"https://cdlabdev.atlassian.net/wiki/spaces/FAQ","isServer":false},"labels":[],"projectKey":"WUK","serviceDeskId":10,"kbLinkDomainURLs":["https://cdlabdev.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYWYzYjZmNC1iODFiLTRkNDAtOGMwOC1mYjUwMTMzZTMwOTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjMwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ3ODQxNDQsIm5iZiI6MTczNDc4Mjk0NH0.0Kz9t3WKap9gEBBjPFQFAP2o3bKLZfeQCp5z6rlWbrY","targetCollection":"upload-project-12309","endpointUrl":"https://api.media.atlassian.com","clientId":"1af3b6f4-b81b-4d40-8c08-fb50133e3097","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}