Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
EN // Welcome! You can raise a WinCan Global Service request from the options provided. DE // Herzlich willkommen! Benötigen Sie Hilfe oder möchten einen Fehler melden? Dann sind Sie hier genau richtig.
{"xsrfToken":"82db40722731e72de2ab1aecce10a6a34d6ebf55_lout","branding":{"id":"7","key":"wgs","name":"WinCan Global Service & Support","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/10","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#cf482d","headerLinkHoverBGColor":"#cf482d","headerBadgeColor":"#cf482d"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/161152b4-2616-48d8-83ce-e5e9aa8ac55b/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYWYzYjZmNC1iODFiLTRkNDAtOGMwOC1mYjUwMTMzZTMwOTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE2MTE1MmI0LTI2MTYtNDhkOC04M2NlLWU1ZTlhYThhYzU1YiI6WyJyZWFkIl19LCJleHAiOjE3NzkzNTA5MTIsIm5iZiI6MTc3OTM1MDMxMn0.BL-hnl-97BN_Apf5DXpN37lcbHCour8w89DCkyfiw70&client=1af3b6f4-b81b-4d40-8c08-fb50133e3097&mode=fit","logoId":"161152b4-2616-48d8-83ce-e5e9aa8ac55b","isLogoAvailable":true,"helpCenterTitle":"Welcome to the WinCan Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"helpCenterTitle":"Tervetuloa Tukikeskus","sharedPortalName":"Tukikeskus","localeDisplayName":"Finnish (Finland)"},"uk-UA":{"localeDisplayName":"Ukrainian (Ukraine)"},"hr-HR":{"localeDisplayName":"Croatian (Croatia)"},"en-US":{"helpCenterTitle":"Welcome to the WinCan Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"sl-SI":{"localeDisplayName":"Slovenian (Slovenia)"},"no-NO":{"helpCenterTitle":"Velkommen til Kundesenter","sharedPortalName":"Kundesenter","localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"sr-YR":{"localeDisplayName":"Serbian (YR)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"nl-NL":{"helpCenterTitle":"Welkom bij het Helpdesk","sharedPortalName":"Helpdesk","localeDisplayName":"Dutch (Netherlands)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"ja-JP":{"helpCenterTitle":"ヘルプセンターへようこそ","sharedPortalName":"ヘルプセンター","localeDisplayName":"Japanese (Japan)"},"hu-HU":{"helpCenterTitle":"Üdvözöljük a(z) Súgóközpont oldalon","sharedPortalName":"Súgóközpont","localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"helpCenterTitle":"Willkommen beim WinCan Hilfe-Portal","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"zh-TW":{"localeDisplayName":"Chinese (Taiwan)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"sr-RS":{"localeDisplayName":"Serbian (Serbia)"},"sk-SK":{"helpCenterTitle":"Vitajte v Centrum pomoci","sharedPortalName":"Centrum pomoci","localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"it-IT":{"helpCenterTitle":"Benvenuto nel Centro assistenza","sharedPortalName":"Centro assistenza","localeDisplayName":"Italian (Italy)"},"ru-RU":{"helpCenterTitle":"Добро пожаловать на Центр поддержки","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"pl-PL":{"helpCenterTitle":"Witaj w/na Portal Klienta","sharedPortalName":"Portal Klienta","localeDisplayName":"Polish (Poland)"},"pt-PT":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Portugal)"},"ro-RO":{"helpCenterTitle":"Bine ați venit în Centru Asistență","sharedPortalName":"Centru Asistență","localeDisplayName":"Romanian (Romania)"},"sv-SE":{"helpCenterTitle":"Välkommen till Hjälpcentral","sharedPortalName":"Hjälpcentral","localeDisplayName":"Swedish (Sweden)"},"da-DK":{"helpCenterTitle":"Velkommen til Hjælp","sharedPortalName":"Hjælp","localeDisplayName":"Danish (Denmark)"},"tr-TR":{"localeDisplayName":"Turkish (Türkiye)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"vi-VN":{"localeDisplayName":"Vietnamese (Vietnam)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#a1aab4","helpCenterTitleColor":"#eb5438","bannerMediaApiUrl":"https://api.media.atlassian.com/file/192b2b50-18a5-4405-8ced-a87f3618bc8b/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYWYzYjZmNC1iODFiLTRkNDAtOGMwOC1mYjUwMTMzZTMwOTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE5MmIyYjUwLTE4YTUtNDQwNS04Y2VkLWE4N2YzNjE4YmM4YiI6WyJyZWFkIl19LCJleHAiOjE3NzkzNTA5MTIsIm5iZiI6MTc3OTM1MDMxMn0.shrW6tTRfDyf9wDAwU13NucWVYJx25VBGxv1lt40fPA&client=1af3b6f4-b81b-4d40-8c08-fb50133e3097&height=300&mode=fit","bannerMediaApiFileId":"192b2b50-18a5-4405-8ced-a87f3618bc8b","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"wgs","projectId":12306,"serviceDeskId":7,"name":"WinCan Global Service & Support","description":"<p>EN // Welcome! You can raise a WinCan Global Service request from the options provided.<br> DE // Herzlich willkommen! Benötigen Sie Hilfe oder möchten einen Fehler melden? Dann sind Sie hier genau richtig.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"116","name":"Report a bug - Fehler melden","descriptionHtml":"","callToAction":"Report a bug - Fehler melden","introHtml":"<p>EN // Having trouble with a WinCan product?<br> DE // Einen Softwarefehler melden</p>","icon":13010,"iconUrl":"https://cdlabdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13010","groups":[20],"key":""},{"id":"117","name":"Request a new feature - Neue Funktion anfordern","descriptionHtml":"","callToAction":"Request a new feature - Neue Funktion anfordern","introHtml":"<p>EN // Request a new feature for any WinCan product<br> DE // Vorschlag für eine neue Funktion oder Erweiterung einreichen</p>","icon":13032,"iconUrl":"https://cdlabdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13032","groups":[20],"key":""},{"id":"83","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"<p>EN // Get assistance for general WinCan problems and questions.<br> DE // Unterstützung bei generellen Fragen zu den WinCan Produkten</p>","icon":13000,"iconUrl":"https://cdlabdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13000","groups":[20],"key":""},{"id":"162","name":"WinCan VX License Request","descriptionHtml":"<p>You need a new Licence key? Just ask for one by specify the particular version.</p>","callToAction":"WinCan VX License Request","introHtml":"<p>Request a new license key for WinCan VX.</p>","icon":13015,"iconUrl":"https://cdlabdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13015","groups":[20],"key":""}],"reqGroups":[{"id":20,"name":"Common Requests"}],"orderMapping":{"20":[83,116,117,162]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"31d05a51-90d8-3fce-827f-9f2248a3c027","appLinkName":"System Confluence","appLinkUrl":"https://cdlabdev.atlassian.net/wiki","spaceKey":"FAQ","spaceName":"Service & Support","spaceUrl":"https://cdlabdev.atlassian.net/wiki/spaces/FAQ","isServer":false},"labels":[],"projectKey":"WGS","serviceDeskId":7,"kbLinkDomainURLs":["https://cdlabdev.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WGS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYWYzYjZmNC1iODFiLTRkNDAtOGMwOC1mYjUwMTMzZTMwOTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS02MjcxMTIzNDgiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc5MzUxNTEyLCJuYmYiOjE3NzkzNTAzMTIsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.kaNIXy22zsWBr9j25D2UCJLCzu9kQLmkNsbEewZ9cjM","targetCollection":"upload-user-collection--627112348","endpointUrl":"https://api.media.atlassian.com","clientId":"1af3b6f4-b81b-4d40-8c08-fb50133e3097","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"5143bf26-1b8c-428c-b943-35c853b11f82","name":"Simulator","description":"All simulater kb's belong to this category","categoryUrl":"https://cdlabdev.atlassian.net/servicedesk/customer/portal/7/topic/5143bf26-1b8c-428c-b943-35c853b11f82","createdAt":"1574073346350"},{"id":"c0a3b6dd-8bd9-4fee-a0e1-4948e4220aa2","name":"Internal","categoryUrl":"https://cdlabdev.atlassian.net/servicedesk/customer/portal/7/topic/c0a3b6dd-8bd9-4fee-a0e1-4948e4220aa2","createdAt":"1574073427438"},{"id":"419f7a30-95d8-4d3b-8c25-98a80e1fb25a","name":"License and Requirements","description":"License and Requirements","categoryUrl":"https://cdlabdev.atlassian.net/servicedesk/customer/portal/7/topic/419f7a30-95d8-4d3b-8c25-98a80e1fb25a","createdAt":"1574073499897"},{"id":"d4754663-6f58-4cdf-980a-db0df2034ba2","name":"Rehabilitation","categoryUrl":"https://cdlabdev.atlassian.net/servicedesk/customer/portal/7/topic/d4754663-6f58-4cdf-980a-db0df2034ba2","createdAt":"1574073780315"},{"id":"ad21254d-45fb-4eec-9295-b6a05d5a032f","name":"WIS","description":"WIS WinCan Information System","categoryUrl":"https://cdlabdev.atlassian.net/servicedesk/customer/portal/7/topic/ad21254d-45fb-4eec-9295-b6a05d5a032f","createdAt":"1605789718584"},{"id":"a7d3e670-48b3-4503-bd56-9aae3ed59544","name":"User Manuals","categoryUrl":"https://cdlabdev.atlassian.net/servicedesk/customer/portal/7/topic/a7d3e670-48b3-4503-bd56-9aae3ed59544","createdAt":"1605789739078"},{"id":"baec3a98-11f5-4751-9942-849fada356c4","name":"System Requirements","categoryUrl":"https://cdlabdev.atlassian.net/servicedesk/customer/portal/7/topic/baec3a98-11f5-4751-9942-849fada356c4","createdAt":"1605789762549"},{"id":"863868ee-901e-46e1-b3bf-887a80779c5a","name":"Training Manuals","categoryUrl":"https://cdlabdev.atlassian.net/servicedesk/customer/portal/7/topic/863868ee-901e-46e1-b3bf-887a80779c5a","createdAt":"1605789818754"},{"id":"a8b0f2af-79ee-42d1-b683-f0e699c6ebb5","name":"How-to Articles","categoryUrl":"https://cdlabdev.atlassian.net/servicedesk/customer/portal/7/topic/a8b0f2af-79ee-42d1-b683-f0e699c6ebb5","createdAt":"1605789837409"},{"id":"143823e2-15b2-40a4-9e1b-ddc74d7ea1dc","name":"Interlis","categoryUrl":"https://cdlabdev.atlassian.net/servicedesk/customer/portal/7/topic/143823e2-15b2-40a4-9e1b-ddc74d7ea1dc","createdAt":"1605790014373"}]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://cdlabdev.atlassian.net/wiki","kbLinkDomainURLs":["https://cdlabdev.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}