Jira Service Management

{"xsrfToken":"BCFO-9J0N-N4RX-D8JQ_c9ac32862e49b5017632e10658cbf35a042669c3_lout","branding":{"id":"7","key":"wgs","name":"WinCan Global Service & Support","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c21b0c","headerLinkHoverBGColor":"#c21b0c","headerBadgeColor":"#c21b0c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/911a520e-0167-4c83-bce3-ee0023f326c9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYWYzYjZmNC1iODFiLTRkNDAtOGMwOC1mYjUwMTMzZTMwOTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkxMWE1MjBlLTAxNjctNGM4My1iY2UzLWVlMDAyM2YzMjZjOSI6WyJyZWFkIl19LCJleHAiOjE2MzI3ODA1ODMsIm5iZiI6MTYzMjc3OTkyM30.a4b1BBtbseBa5m6j2vev3cyuppVf7ldY9Fuvkaa2upQ&client=1af3b6f4-b81b-4d40-8c08-fb50133e3097&mode=fit","logoId":"911a520e-0167-4c83-bce3-ee0023f326c9","isLogoAvailable":true,"helpCenterTitle":"Welcome to the WinCan Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"helpCenterTitle":"Tervetuloa Tukikeskus","sharedPortalName":"Tukikeskus","localeDisplayName":"Finnish (Finland)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"hu-HU":{"helpCenterTitle":"Üdvözöljük a(z) Súgóközpont oldalon","sharedPortalName":"Súgóközpont","localeDisplayName":"Hungarian (Hungary)"},"en-US":{"helpCenterTitle":"Welcome to the WinCan Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"pt-BR":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"helpCenterTitle":"Vitajte v Centrum pomoci","sharedPortalName":"Centrum pomoci","localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"no-NO":{"helpCenterTitle":"Velkommen til Kundesenter","sharedPortalName":"Kundesenter","localeDisplayName":"Norwegian (Norway)"},"it-IT":{"helpCenterTitle":"Benvenuto nel Centro assistenza","sharedPortalName":"Centro assistenza","localeDisplayName":"Italian (Italy)"},"pl-PL":{"helpCenterTitle":"Witaj w/na Portal Klienta","sharedPortalName":"Portal Klienta","localeDisplayName":"Polish (Poland)"},"ru-RU":{"helpCenterTitle":"Добро пожаловать на Центр поддержки","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"pt-PT":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Portugal)"},"nl-NL":{"helpCenterTitle":"Welkom bij het Helpdesk","sharedPortalName":"Helpdesk","localeDisplayName":"Dutch (Netherlands)"},"ro-RO":{"helpCenterTitle":"Bine ați venit în Centru Asistență","sharedPortalName":"Centru Asistență","localeDisplayName":"Romanian (Romania)"},"sv-SE":{"helpCenterTitle":"Välkommen till Hjälpcentral","sharedPortalName":"Hjälpcentral","localeDisplayName":"Swedish (Sweden)"},"da-DK":{"helpCenterTitle":"Velkommen til Hjælp","sharedPortalName":"Hjælp","localeDisplayName":"Danish (Denmark)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"ja-JP":{"helpCenterTitle":"ヘルプセンターへようこそ","sharedPortalName":"ヘルプセンター","localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#a1aab4","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8c8368ca-bb46-444f-bc47-5b9aa4ee33cf/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYWYzYjZmNC1iODFiLTRkNDAtOGMwOC1mYjUwMTMzZTMwOTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhjODM2OGNhLWJiNDYtNDQ0Zi1iYzQ3LTViOWFhNGVlMzNjZiI6WyJyZWFkIl19LCJleHAiOjE2MzI3ODA1ODMsIm5iZiI6MTYzMjc3OTkyM30.TWDNpsWdn_BfRmVIpzJPn_kJiHSrOebUIgiu0zNX8Lk&client=1af3b6f4-b81b-4d40-8c08-fb50133e3097&height=300&mode=fit","bannerMediaApiFileId":"8c8368ca-bb46-444f-bc47-5b9aa4ee33cf","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"7","key":"wgs","projectId":12306,"serviceDeskId":7,"name":"WinCan Global Service & Support","description":"EN // Welcome! You can raise a WinCan Global Service request from the options provided. DE // Herzlich willkommen! Benötigen Sie Hilfe oder möchten einen Fehler melden? Dann sind Sie hier genau richtig.","portalBaseUrl":"/servicedesk/customer/portal/7","onlyPortal":false,"reqTypes":[{"id":"116","name":"Report a bug - Fehler melden","descriptionHtml":"","callToAction":"Report a bug - Fehler melden","introHtml":"EN // Having trouble with a WinCan product? DE // Einen Softwarefehler melden","icon":13010,"iconUrl":"https://cdlabdev.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13010","groups":[20],"key":""},{"id":"117","name":"Request a new feature - Neue Funktion anfordern","descriptionHtml":"","callToAction":"Request a new feature - Neue Funktion anfordern","introHtml":"EN // Request a new feature for any WinCan product DE // Vorschlag für eine neue Funktion oder Erweiterung einreichen","icon":13032,"iconUrl":"https://cdlabdev.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13032","groups":[20],"key":""},{"id":"162","name":"WinCan VX License Request","descriptionHtml":"You need a new Licence key? Just ask for one by specify the particular version.","callToAction":"WinCan VX License Request","introHtml":"Request a new license key for WinCan VX.","icon":13015,"iconUrl":"https://cdlabdev.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13015","groups":[20],"key":""},{"id":"83","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"EN // Get assistance for general WinCan problems and questions. DE // Unterstützung bei generellen Fragen zu den WinCan Produkten","icon":13000,"iconUrl":"https://cdlabdev.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13000","groups":[20],"key":""}],"reqGroups":[{"id":20,"name":"Common Requests"}],"orderMapping":{"20":[83,116,117,162]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"31d05a51-90d8-3fce-827f-9f2248a3c027","appLinkName":"System Confluence","appLinkUrl":"https://cdlabdev.atlassian.net/wiki","spaceKey":"FAQ","spaceName":"Service & Support","spaceUrl":"https://cdlabdev.atlassian.net/wiki/spaces/FAQ","isServer":false,"isUnlicensedEditEnabled":false},"labels":[],"projectKey":"WGS","serviceDeskId":7},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WGS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":83,"projectId":12306,"form":{"name":"Support","descriptionHtml":"","callToAction":"Support","intro":"EN // Get assistance for general WinCan problems and questions. \nDE // Unterstützung bei generellen Fragen zu den WinCan Produkten","instructions":"","icon":13000,"iconUrl":"https://cdlabdev.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13000","key":""},"fields":[{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Titel","description":"Request summary","descriptionHtml":"Request summary","required":true,"displayed":true},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Text","description":"Please describe your request.","descriptionHtml":"Please describe your request.","required":true,"displayed":true},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Please add screenshots, log files or other helpful information.","descriptionHtml":"Please add screenshots, log files or other helpful information.","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_11816","fieldConfigId":"13627","label":"Phone","description":"Phone for further inquiries","descriptionHtml":"Phone for further inquiries","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_11818","fieldConfigId":"13629","label":"Contact Name","description":"Optional Contact Name if reporter has no email address","descriptionHtml":"Optional Contact Name if reporter has no email address","required":false,"displayed":true},{"fieldType":"multiselect","fieldId":"components","fieldConfigId":"","label":"Module","description":"Select affected module","descriptionHtml":"Select affected module","required":false,"displayed":true,"values":[{"value":"11439","label":"3D","selected":false,"children":[]},{"value":"11441","label":"CleverScan","selected":false,"children":[]},{"value":"11544","label":"Converter Tool","selected":false,"children":[]},{"value":"11438","label":"LaserScan","selected":false,"children":[]},{"value":"11543","label":"Light Viewer","selected":false,"children":[]},{"value":"11440","label":"Map","selected":false,"children":[]},{"value":"11443","label":"Other","selected":false,"children":[]},{"value":"11442","label":"ProTouch","selected":false,"children":[]},{"value":"11564","label":"ProTouch NEW","selected":false,"children":[]},{"value":"11437","label":"ScanExplorer","selected":false,"children":[]},{"value":"11540","label":"Web","selected":false,"children":[]},{"value":"11539","label":"WinCan V8","selected":false,"children":[]},{"value":"11436","label":"WinCan VX","selected":false,"children":[]}]},{"fieldType":"select","fieldId":"customfield_11832","fieldConfigId":"13651","label":"Support Categorisation","description":"Please select the according errror description (category)","descriptionHtml":"Please select the according errror description (category)","required":false,"displayed":true,"values":[{"value":"11137","label":"Configuration","selected":false,"children":[]},{"value":"11129","label":"Video/OSD","selected":false,"children":[]},{"value":"11130","label":"Printing/Template","selected":false,"children":[]},{"value":"11131","label":"Catalog","selected":false,"children":[]},{"value":"11132","label":"Merge/Data exchange","selected":false,"children":[]},{"value":"11133","label":"Error/Bug","selected":false,"children":[]},{"value":"11134","label":"Miscellaneous","selected":false,"children":[]},{"value":"11135","label":"Installation","selected":false,"children":[]},{"value":"11136","label":"License problem","selected":false,"children":[]},{"value":"11150","label":"Hardware/Driver Problem","selected":false,"children":[]},{"value":"11151","label":"Export/Import","selected":false,"children":[]},{"value":"11201","label":"Training","selected":false,"children":[]},{"value":"11202","label":"Spam","selected":false,"children":[]},{"value":"11203","label":"Requests","selected":false,"children":[]},{"value":"11204","label":"Convert","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"Priority","descriptionHtml":"Priority","required":false,"displayed":true,"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":false,"children":[]},{"value":"4","label":"Low","selected":true,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/83","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/83","calendarParams":{"firstDay":0,"date":"2021-09-27T23:59:43+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"31d05a51-90d8-3fce-827f-9f2248a3c027","appLinkName":"System Confluence","appLinkUrl":"https://cdlabdev.atlassian.net/wiki","spaceKey":"FAQ","spaceName":"Service & Support","spaceUrl":"https://cdlabdev.atlassian.net/wiki/spaces/FAQ","isServer":false,"isUnlicensedEditEnabled":false},"labels":[],"projectKey":"WGS","serviceDeskId":7},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYWYzYjZmNC1iODFiLTRkNDAtOGMwOC1mYjUwMTMzZTMwOTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyMzA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2MzI3ODExODMsIm5iZiI6MTYzMjc3OTkyM30.lTqCTYkuTJJDORcLJbyHamYNNddITss1RxJ0DxK_pDs","targetCollection":"upload-project-12306","endpointUrl":"https://api.media.atlassian.com","clientId":"1af3b6f4-b81b-4d40-8c08-fb50133e3097","tokenDurationInMins":20},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}