Unable to Login to WinCan VX with a Software License

Only applies to PCs using the WinCan VX software licensing system (i.e. no dongle).

If you experience problems with WinCan VX failing to launch and reporting an error regarding a failure to login, then there is often an easy fix:

1. Make sure that the PC is connected to the Internet.

2. Close VX.

3. Navigate in Windows to the folder C:\Users\Public\Documents\CDLABSettings

4. Delete the file settings.data inside.

5. Try again.

If WinCan VX still fails to open after this fix, please create a ticket for your regional service and support team by clicking on one of the links here:

• CDLab (Switzerland)

• United Kingdom

• USA