Restoring Lost Participants/Settings Walkthrough Guide
Steps:
Open WinCan VX
Go To Tool in the Top Ribbon
Click The Restore Button
Select Restore From File
Select A Backup File From A Date When Your Participants/Settings Were Working
Select and Deselect The Options You Wish To Restore
Click The Green Tick
Close WinCan VX
Re-Open WinCan VX
Click The Green Tick On The Notification Window Letting You Know That Your Settings Were Restored
Open A Project and Check If Your Participants Are Now Appearing - If They Are Not This Means The File You Used To Restore Is Corrupted Or Doesn't Contain The Expected Participant Information
If It Is Working As Expected Then Your Issue Is Resolved
If It is still not working as expected, retry the process by selecting a different File From Step 5
Tips:
Sometimes it is best to sort your backup files by size as you may have a better chance at restoring more information with the bigger the file is as it indicates it has the most information inside it