Licenses, Troubleshooting

Owned by Daniel Steiner
Last updated: Jun 03, 2024
2 min read

Questions/Problems

There are currently three problems that often occur with valid WinCanVX licenses:

  1. An unlimited valid license must be reactivated on the same computer it used to work before

  2. An unlimited valid license must be reactivated on a new computer

An unlimited valid license is a license for unlimited use the customer has already payed for and which is registered as ACTIVATED in the WinCan information system.

3. A message box tells the user to connect to the internet within a given time span to re-validate an unlimited valid license which is yet activated. Despite the user is ONLINE the message box still appears:

Solutions/Answers

Verify which of the cases above may correspond to your current license problem and proceed accordingly:

Case 1

Proceed as follows to reactivate a valid license on the same computer:

  • Make sure the computer is connected to the INTERNET

  • Launch WinCanVX and wait until the license has been validated: a corresponding message box will then pop up above the system date and time display.

  • If necessary contact the WinCan administration and ask for a new license code

Case 2

Proceed as follows to reactivate a valid license on a new computer:

  • Make sure the computer is connected to the INTERNET

  • Write an e-mail to the WinCan administration team (sales@wincan.com) and tell them the license number and the name of your company.

  • If you don’t know the license number, tell the WinCan administration the device name of the old computer where WinCanVX was installed before: right click on the desktop icon This PC, select the command Properties and check what’s written under device name as highlighted in the sample below:

  • Once the our administration has got all the information, it will send you the new license code for that specific license via e-mail.

  • Activate the license on the new computer using this new license code → OK

Case 3

Open the START menu, hit the command Settings and select the category Time & Language. Next check the system date and time on your computer and have it synchronized: