Questions/Problems

There are currently three problems that often occur with valid WinCanVX licenses:

1. An unlimited valid license must be reactivated on the same computer it used to work before

2. An unlimited valid license must be reactivated on a new computer

3. A message box tells the user to connect to the internet within a given time span to re-validate an unlimited valid license which is yet activated. Despite the user is ONLINE the message box still appears:

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Solutions/Answers

Verify which of the cases above may correspond to your current license problem and proceed accordingly:

Case 1

Proceed as follows to reactivate a valid license on the same computer:

• Make sure the computer is connected to the INTERNET

• Launch WinCanVX and wait until the license has been validated: a corresponding message box will then pop up above the system date and time display.

• If necessary contact the WinCan administration and ask for a new license code

Case 2

Proceed as follows to reactivate a valid license on a new computer:

• Make sure the computer is connected to the INTERNET

• Write an e-mail to the WinCan administration team (sales@wincan.com) and tell them the license number and the name of your company.

• If you don’t know the license number, tell the WinCan administration the device name of the old computer where WinCanVX was installed before: right click on the desktop icon This PC, select the command Properties and check what’s written under device name as highlighted in the sample below:

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• Once the our administration has got all the information, it will send you the new license code for that specific license via e-mail.

• Activate the license on the new computer using this new license code → OK

Case 3

Open the START menu, hit the command Settings and select the category Time & Language. Next check the system date and time on your computer and have it synchronized: