Magewell, Pro Capture Dual HDMI; Device not detected

Owned by Daniel Steiner
Last updated: May 07, 2024
2 min read

Problem/Question

How does the user have to proceed when the video capture card MAGEWELL Pro Capture Dual HDMI 4K Plus LT (usually used in computers connected to an iPEK camera equipment) doesn’t show any image in WinCan VX?

Solution/Answer

Please verify the following three issues prior to the installation of the MAGEWELL board:

  • Shut down your computer and unplug any other capture card

  • Reboot your computer

  • Launch WinCanVX and check the license: the slot ELECARD must be activated

  • Uninstall any previously installed capture card driver

 

Continue with the steps below:

  • Shut down your computer and make sure the capture card has been properly plugged into a free PCI/PCI-Express slot:

image-20240430-135723.png

  • Make sure you have downloaded the latest official driver version - compatible for WINDOWS 10 and WINDOWS 11 - from the iPEK website

  • Right-click on the driver SETUP and hit the command Run as Administrator

  • Follow the steps given by the installation wizard

  • Confirm the last step to finish the installation and reboot your computer

  • Open the device manager and check, whether there is a corresponding entry to this capture device

  • If YES, launch WinCanVX and go to Home > Settings > LiveVideo

  • Select the entry e_Video (001-Pro Capture Dual HDMI) → OK

  • Set the values for the device as illustrated below:

image-20240430-140146.png

  • If NO, shut down your computer and unplug the capture device

  • Plug the board into another free PCI-Express slot and reboot your computer

  • Open the device manager and check again, whether there is a corresponding entry for this capture device

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