Problem:
Due to the sophisticated technical concept of the DigiSewer scanning technology, lots of important details have to be taken into account when getting the equipment operated and controlled from the WinCan software.
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12.) The MultiUSB configuration panel opens and allows you to check the device mode (1), the COM-port (2) the input channel for inclination (3) as well as the distance unit (4):
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According to the device, that has been connected the user has to select the appropriate mode:
Distance and inclination from MultiUSB: for the iPEK-devices DE03 and DE08
Distance from MultiUSB, inclination from OSD: for the iPEK-devices DE03 and DE08
OSD only (without MultiUSB): for the iPEK-devices DCX and VC200 (VisionControl)
In case the device communication works via a RS232 connection, select the appropriate COM-port.
Verify the signal type for inclination measurement: AD = analogical; CAN = digital
Verify the unit for distance measurement: [feet] for US; [meter] for any other country
13.) In case the device communication works via a MultiUSB connection, run the application C:\Program Files\WinCan v8\WinCan\MultiUSBDiag.exe (Version from 2010 or higher!)to test its functionality:
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If the distance value isn’t changing or if they aren’t any data available after the scanning process you must unplug and plug in again the MultiUSB unit to enforce a reliable communication between the devices! |
14.) Open the file C:\Program Files\WinCan v8\WinCan\Ini\WinCanScanExplorer.ini and check the values for the encoder WHEELDIAMETER as well as for the number of impulses per revolution (IMPPERREV):
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Also check the number of the inclination channel (USB_INCL_CHANNEL) that must correspond to the Analogchannel in the MultiUSB Diag currently displaying the inclination values:
Check the behaviour of the distance value being displayed in the MultiUSB Diag. If it changes spontaneously even when you do NOT pull the cable the power supply is unstable.
If the expected values for the parameters Weglänge A and Analog 1 (for inclination) are displayed correctly when moving forward or tilting the crawler everything is OK.
15.) If the inclination is not displayed correctly check the following entries in the file C:\Windows\system32\MultiUSB.ini:
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If the Section [Serial] is missing or empty the inclination data are directly transmitted via the MultiUSB unit.
16.) Check the path of the WinCan project folder. It should always be set to a local hard drive. Do NOT use external hard drives (e.g. USB drives) for data recording.
17.) Check the name of the WinCan project. Do NOT use "odd" characters like ä,ö,ü,ê,â,ñ,õ,ç etc. when typing the project name as DigiSewer does NOT support these characters.
In case of reproducible crashes or persisting problems try to scan a few meters/feet and send the LOG-file to support@wincan.com:
LOG-file path in Windows 10 or Windows 11
C:\Users\[USERNAME]\AppData\Roaming\CDLab\WinCanVX\WinCanDigiSewer.log
Always add a screenshot of all the error messages that might pop up.