Question
The usage of the service WinCan Web can either be payed per ear or per month. The user account automatically becomes invalid after the corresponding amount has not been payed within a given term.
What does a user have to think about if he forgot to pay within the term of 30 days but wants to have the same account reactivated a couple of months later (i.e. more than 90 days)?
Answer
Always mind the following payment conditions when using the service WinCan Web:
Period for monthly payment: 30 days
Period for yearly payment: 30 days
Payment DONE: usage of the service WinCan Web automatically continues
Payment NOT Done within the payment term: >30 days
account disabled
projects kept in the old web space
Payment DONE within the expiration term: 90 days
re-registration required → customer gets a new web space
projects can be moved to the new web space (ask the global administrator)
Payment NOT Done within the expiration period: >90 days
re-registration required → customer gets a new web space
projects automatically deleted from the old web space
deleted projects cannot be restored from the old web space