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Launching WinCanVX after installing updates for Microsoft WINDOWS in rare cases may cause a loss of the fingerprint information of the current machine. The following message is popping up in the application WinCanVX despite it is a WINDOWS issue:

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Right-click on the icon This PC and hit the command properties. Missing device specifications tell the user that some fingerprint information got lost:

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Answer/Solution

The steps below have been tested in a real case and helped to resolve the problem:

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