Licenses, Fingerprint Error

Question/Problem

Launching WinCanVX after installing updates for Microsoft WINDOWS in rare cases may cause a loss of the fingerprint information of the current machine. The following message is popping up in the application WinCanVX despite it is a WINDOWS issue:

Tubo Seal Fingerprint_1.jpg

Right-click on the icon This PC and hit the command properties. Missing device specifications tell the user that some fingerprint information got lost:

image-20240429-130856.png

Answer/Solution

The steps below have been tested in a real case and helped to resolve the problem:

1.) Close WinCanVX and run the Command Prompt as Administrator

2.) Enter the following command lines and hit the ENTER key to run each process respectively

DISM.exe /Online /Cleanup-image /Restorehealth

sfc /scannow

3.) Wait until the processes have been finished and enter the additional command lines below:

cd C:\Windows\System32\wbem

for /f %s in ('dir /b *.mof') do mofcomp %s

Now Windows will the find the files needed to restore the fingerprint information

4.) Reboot your computer and launch WinCanVX → the fingerprint error doesn’t pop up anymore and the license mode is shown as VALID.

 

Check the Microsoft Support article below for more details:

Use the System File Checker tool to repair missing or corrupted system files - Microsoft Support