This article describes the required procedure the customer must know to have the virtual text generator IBAK Soft Control smoothly launched and operated from WinCanVX.
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5.) Confirm the settings and start recording a sample video clip.
Troubleshooting
Problem 1
SoftControl bars not visible after launching WinCanVX.
Make sure the following files are have been copied into the sub-folder C:\ProgamFiles (x86)\CDLAB\WinCanVX:
[ID-number]_SoftControl.License
IBAKSoftControl.dll
measurement.xml
SettingsPage.dll
In case it is not done automatically during the WinCanVX installation process, you will have to copy these files manually from the source folder C:\IBAKSoftControl\files:
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Problem 2
WinCanVX unexpectedly crashes when hitting the recording button.
| Note |
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The latest version of the IBAK SoftControl package does not yet contain the driver for the video capture board Vitec VM4-C9. The following manual tweaks are thus required and can only be done by the company IBAK or the corresponding IBAK reseller: |
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