Frage/Problem

There are currently three problems that often occur with valid WinCanVX licenses:

1. A valid license must be reactivated on the same computer it used to work before

2. A valid license must be reactivated on a new computer

3. A message box tells the user to connect to the internet within a given time span to re-validate a license which is yet activated and valid. Despite the user is ONLINE the message box still appears:

Lösung/Antwort

Verify which of the cases above may correspond to your current license problem and proceed accordingly:

Case 1

Proceed as follows to reactivate a valid license on the same computer:

• Make sure the computer is connected to the INTERNET

• Launch WinCanVX and wait until the license has been validated: a corresponding message box will then pop up above the system tray on the left of the WINDOWS task bar

• If necessary contact the WinCan administration and ask for a new license code

Case 2

Proceed as follows to reactivate a valid license on a new computer:

• Make sure the computer is connected to the INTERNET

• Write a mail to our administration team (sales@wincan.com) and tell them the license number and the name of your company.

• If you don’t know the license number, tell the administration the device name of the old computer where WinCanVX was istalled before: right click on the desktop icon This PC, select the command Properties and check what’s written under device name as highlighted in the sample below:

• Once the our administration has got all the information, it will send you the new license code for that specific license via e-mail.

• Activate the license on the new computer using this new license code → OK

Case 3

Open the START menu, hit the command Settings and select the category Time & Language. Next check the system date and time on your computer and have it synchronized: