Frage/Problem
Im Zusammenhang mit gültigen WinCanVX-Lizenzen sind aktuell drei Fälle bekannt, wo Probleme auftreten können:
Eine unbegrenzt gültige Lizenz muss auf demselben Rechner erneut aktiviert werden.
Eine unbegrenzt gültige Lizenz muss auf einem neuen Rechner erneut aktiviert werden.
A valid license is a license for unlimited use the customer has already payed for and which is still registered as ACTIVATED.
3. A message box tells the user to connect to the internet within a given time span to re-validate a license which is yet activated and valid. Despite the user is ONLINE the message box still appears:
Lösung/Antwort
Verify which of the cases above may correspond to your current license problem and proceed accordingly:
Case 1
Proceed as follows to reactivate a valid license on the same computer:
Make sure the computer is connected to the INTERNET
Launch WinCanVX and wait until the license has been validated: a corresponding message box will then pop up above the system tray on the left of the WINDOWS task bar
If necessary contact the WinCan administration and ask for a new license code
Case 2
Proceed as follows to reactivate a valid license on a new computer:
Make sure the computer is connected to the INTERNET
Write a mail to our administration team (sales@wincan.com) and tell them the license number and the name of your company.
If you don’t know the license number, tell the administration the device name of the old computer where WinCanVX was istalled before: right click on the desktop icon This PC, select the command Properties and check what’s written under device name as highlighted in the sample below:
Once the our administration has got all the information, it will send you the new license code for that specific license via e-mail.
Activate the license on the new computer using this new license code → OK
Case 3
Open the START menu, hit the command Settings and select the category Time & Language. Next check the system date and time on your computer and have it synchronized: