Question/Problem
Launching WinCanVX after installing updates for Microsoft WINDOWS in rare cases may cause a loss of the fingerprint information of the current machine. The following message is popping up in WinCanVX despite it is a WINDOWS issue:
Answer/Solution
The steps below have been tested on a real case and helped to resolve the problem:
1.) Close WinCanVX and run the Command Prompt as Administrator
2.) Enter the following commands
DISM.exe /Online /Cleanup-image /Restorehealth
sfc /scannow
You can now repeat the third step. You can do this even while the commands are still running:
cd C:\Windows\System32\wbem
for /f %s in ('dir /b *.mof') do mofcomp %s
Now Windows will find some files and after this command has finished, the fingerprint error will be resolved.
Check the Microsoft Support article below for more details: