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Question/Problem

Launching WinCanVX after installing updates for Microsoft WINDOWS in rare cases may cause a loss of the fingerprint information of the current machine. The following message is popping up in WinCanVX despite it is a WINDOWS issue:

Tubo Seal Fingerprint_1.jpg

Answer/Solution

The steps below have been tested on a real case and helped to resolve the problem:

1.) Close WinCanVX and run the Command Prompt as Administrator

2.) Enter the following commands

DISM.exe /Online /Cleanup-image /Restorehealth

sfc /scannow

You can now repeat the third step. You can do this even while the commands are still running:

cd C:\Windows\System32\wbem

for /f %s in ('dir /b *.mof') do mofcomp %s

Now Windows will find some files and after this command has finished, the fingerprint error will be resolved.

Check the Microsoft Support article below for more details:

https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

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