QV360: connection problems
Problem/Question
What does the user has to do in case he unexpectedly fails to connect the camera to the MobileApp? This issue mainly occurs with MobileApp installations on iPhones (iOS).
Solution Answer
This is a hardware issue and cannot be resolved on the software level. Based on our experience, the user can proceed as follows:
After the first installation on iOS, always try twice to establish a connection, this is a known iOS-related issue.
If connection problems occur - especially when the operator must switch between different cameras - a camera reset (NOT restart) often resolves the issue.
Reset procedure for iPEK QV360: keep the Wi-Fi and the Mode button pressed simultaneously for 8–9 sec:
The reason why the problem occurs more frequently is due to an iOS update that provides rotating IP addresses for networks with low level or no security.
Change in the default iOS-settings as described below to quickly resolve the issue: