Licenses, Fingerprint Error
- Daniel Steiner
Question/Problem
Launching WinCanVX after installing updates for Microsoft WINDOWS in rare cases may cause a loss of the fingerprint information of the current machine. The following message is popping up in the application WinCanVX despite it is a WINDOWS issue:
Right-click on the icon This PC and hit the command properties. Missing device specifications tell the user that some fingerprint information got lost:
Answer/Solution
The steps below have been tested in a real case and helped to resolve the problem:
1.) Close WinCanVX and run the Command Prompt as Administrator
2.) Enter the following command lines and hit the ENTER key to run each process respectively
DISM.exe /Online /Cleanup-image /Restorehealth
sfc /scannow
3.) Wait until the processes have been finished and enter the additional command lines below:
cd C:\Windows\System32\wbem
for /f %s in ('dir /b *.mof') do mofcomp %s
Now Windows will the find the files needed to restore the fingerprint information
4.) Reboot your computer and launch WinCanVX → the fingerprint error doesn’t pop up anymore and the license mode is shown as VALID.
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Check the Microsoft Support article below for more details: